Refunds & Cancellation

CrackView offers refunds in the following situations: • Technical issues that prevent you from using the service • Service failures or outages that affect your session • Accidental duplicate charges • Billing errors made by CrackView Refund requests must be submitted within 7 days of purchase.

• Within 24 hours of purchase (no usage): Full refund • Days 1–3 with some usage: Partial refund (minimum 50%), calculated based on unused minutes • Days 4–7: Case-by-case review, typically 25–50% refund • After 7 days: No refund eligible

Refunds will NOT be issued for: • Change of mind after using the service • Dissatisfaction with AI output quality (this is subjective and the service works as described) • Unmet interview goals or outcomes • User errors (wrong plan purchased, accidental usage) • Connectivity or device compatibility issues on the user's end • Violations of our Terms and Conditions

For partial refunds, we deduct used minutes at the following rates: • Starter Plan (৳499, 60 min): ৳8.32 per minute used • Pro Plan (৳999, 300 min): ৳3.33 per minute used • Elite Plan (৳1,999, unlimited): Prorated based on days used A minimum 25% refund threshold applies — if the calculated refund is less than 25% of the purchase price, we review case-by-case.

To request a refund, email support@crackview.io with: • Your registered email address • Purchase date and order ID (from your confirmation email) • Reason for the refund request • Any supporting documentation (e.g., screenshots of technical issues) Our team reviews requests within 2–3 business days. Approved refunds are processed within 5–7 business days.

Approved refunds are returned to the original payment method: • bKash / Nagad / Rocket: 3–5 business days • Debit/Credit card: 5–7 business days • Net banking: 5–7 business days

Unlimited plan subscriptions can be cancelled at any time: • Cancellation takes effect immediately — no future charges • Remaining subscription time stays accessible until the period ends • Account data is retained for 30 days after cancellation • For permanent account deletion, email support@crackview.io — data is removed within 30 days

If you are unsatisfied with our refund decision: 1. Escalate to management by replying to your support email 2. Contact your bank or payment provider to initiate a dispute 3. Pursue available consumer protection channels under Bangladeshi consumer law We always aim to resolve disputes fairly and quickly.

The free tier (10 minutes) has no monetary value and is not subject to refunds. If you experience technical issues during your free trial, contact us and we will provide additional free credits or troubleshooting assistance.

CrackView reserves the right to modify this refund policy at any time. Changes will be communicated via email and website notice. Purchases made before a policy change are governed by the policy in effect at the time of purchase.

For refund requests or cancellation help: • Email: support@crackview.io • Support hours: Sun–Thu, 10 AM–6 PM BST • Response time: Within 24–48 hours